Mental Health Training For Dispatchers

We received good news today that promises to protect individuals who experience a mental health crisis and our communities.

Recently, we sponsored a bill (AB 680 from Assemblymember Kansen Chu) to increase training requirements for emergency dispatchers. The goal: to make sure that those answering and responding to our emergency calls know more about crisis intervention and mental health identification. We need both dispatchers and peace officers to be well-educated and -trained in how to respond to emergencies that involve people with mental health conditions, intellectual disabilities, or substance abuse disorders.

Sometimes we celebrate victories at the state capitol with the passing of policies like these, and sometimes we see the ripple effect with our efforts. While AB 680 didn’t advance during this legislative session, we heard from the Commission on Peace Officer Standards and Training (POST) that they will move forward with plans to implement the emergency dispatcher training recommendations we made.

We thank Assemblymember Chu for introducing the bill and to POST for recognizing the need to improve the quality of information provided to peace officers.

With this promise of additional training, we can protect the safety of all people involved, including the individual in crisis, family members, first responders, and bystanders. With this and other efforts, we can reduce the number of people with mental health conditions involved with the criminal justice system. With this also comes the hope that this leads to more individuals and families receiving the mental health care they need.